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Unread 2017-10-04, 03:59 PM   #1
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Default was just offered an IT position

well.. i just NOW received a reply for an IT Technician position, main responsibilites seem to be help desk support and hardware troubleshooting.

now this is only an email reply, and not an actual interview, yet.

starting pay is 14.00/hr

should i take it since i want to get into an IT career, and work on getting my certs while at this job?

the cons are:

this appears to be a step below helpdesk

helpdesk seems to have a menagerie of horrific stories associated with it, including being blacklisted at the hiring company from moving into a network engineer role however this may not be the case.

it is a night shift.

i don't know how far away the core company is

this position is being filled through a staffing agency.

Pros:
it gives me a window into an IT career.

it gives me experience in the IT field

i could obtain my certs while doing the helpdesk position, which i could also leverage for pay raises.

after a few years, i could re-position my resume to jump to a company looking to fill a network engineer role with the helpdesk experience and the CCNA/CCNP R&S and security i plan to obtain.

helps me stay in the know on the directions companies are taking, IE i'll know if learning python along with R&S would be extremely beneficial as that seems to be a current technology sector trend to assist with automated router and switch configuration.

I am sure I am missing more cons and positives, so i would like to know more from people who are in the IT sector. i would also like to know, if starting out trying to get into IT, would you take it?
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Unread 2017-10-04, 06:27 PM   #2
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It's something. Sounds a lot like help desk to me though.

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Unread 2017-10-04, 06:37 PM   #3
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There is absolutely nothing wrong with working a help desk position. You have to start somewhere.

You could always get a year or so of XP doing that, then move to a larger company like Cerner doing the same work...then move into another, more technical role. I've seen people at Cerner go from working in help desk to working in End user technology (windows architecture), networking, cloud engineering, software engineering, scripting positions. ect.

Go for it! Also, education can only ever help you. Why not get the certs while you're at it. Always move forward with anything that can better yourself (As long as it's not a ripoff like ITT Technical Institute)
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Unread 2017-10-04, 08:04 PM   #4
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I am doing the same thing just in a different area. I am in the accounting field and EVERYONE wants experience. I took a job with the state of KS in KDOR and will be there a year or two while i work on my MBA hopefully getting on at a major corporation.

So yeah, I agree you have to start somewhere, and just remember it's not forever.
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Unread 2017-10-04, 10:40 PM   #5
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thanks for the opinions, i have replied back, before i make a rash decision i am wanting to know more about the company, like what is the name, and do they offer any training, after all this would be an entirely new field for me, and while i am studying CCENT currently, helpdesk deals with alot of other stuff, and remote access to solve issues.

also finding out who i would be working for under the staffing agency will give me the opportunity to research them and their company before i make any decisions.

also i am currently working for heartland coke bottling, and they apparently have a small IT department, so i have begun voicing my interest in joining that particular department at a jr. level. this way i can communicate with more experienced people in a smaller scale, so i can learn more, and more easily.

SO that is my conundrum

i could stay at coke, get moved over in about 5 more months with a recommendation, and be in a jr level and skip the help desk since the department doesn't have one, but that is IF i get good at what i'm doing.

OR i take this.

i agree i need the experience, but if they don't offer training and i'm just thrown into the situation, it'll be a sink or swim environment, which isn't the most ideal.

so Update: i'm waiting to hear back and get more information before i pursue. especially since gap insurance blows balls with a family of 4.

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Unread 2017-10-05, 08:28 AM   #6
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I think for the most part at some point in time someone in IT has done a contract job (hell I have) they sometimes pan out then they sometimes overpromise just trying to fill a seat for that co. I get it. When I started out I did a lot of things just to get in the door & am still doing them, just have to stick with what you think is the right path, if you think that relying mainly on a cert/test ..get some seat time in, learn to see what other groups/orgs are doing for later down the road.
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Unread 2017-10-05, 08:36 AM   #7
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I think for the most part at some point in time someone in IT has done a contract job (hell I have) they sometimes pan out then they sometimes overpromise just trying to fill a seat for that co. I get it. When I started out I did a lot of things just to get in the door & am still doing them, just have to stick with what you think is the right path, if you think that relying mainly on a cert/test ..get some seat time in, learn to see what other groups/orgs are doing for later down the road.
In IT, also worked a contract position. I was one of 4 people (out of the 100+ on the floor) to get FTE one year. It can be a bit daunting working contract-to-hire.

You need the experience though in IT. Certs with no experience and you're still looking at entry-level jobs.
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Unread 2017-10-05, 08:54 AM   #8
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It's $30k a year. If benefits are decent, I'd say take it.

Some roles just require time and experience, sounds like there could be worse gigs.

Good luck!
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Unread 2017-10-13, 06:28 PM   #9
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update here, well, i replied to the email showing interest and called 3 times only to get voicemail. i have yet to get another reply, but this does not bode well.


as all of you had said i need experience somewhere, and to see what companies are doing from the inside. which is why I've been considering giving it a serious chance.

as it stands ATM, i'll probably pass if this is any indication of how bad they are at communicating.

and yes i do want to get certs, but i've also been reading and certs also are equivalent to college credits for MCCC

so again i'm at a pathway crossroads.

i've also been watching imran rafai on youtube for video courses, he is very good, and i also discovered packet tracer is now free to download from cisco NETACAD.com

so i've been using the crap out of that to get familiar with the command lines more, and to kind of get it to just be second nature.
so far i've setup management VLAN ip's initiated enable secrets, used crypto key gen rsa for ssh, hard-coded trunking switchports for Vlan data allowed/flow, and a few other things.

I've also been getting IPv4 subnetting division numbers down and memorized so i can go from 128/192/224/240/248/252/254/255 with ease when entering the subnet.

but knowing available hosts off the top of my head.. not so much. but the formula for that is easy to remember and utilize.

anyway i've already made mistakes in packet tracer, and had to use several show commands to figure it out. (mostly why the management Vlan IP was in a down/down state, turns out i entered in vlan 100 and didn't save before i exited so thinking i had vlan100, and configuring it on each switch to have it not work was scratching my head for a bit. of course with the VTP server switch not having Vlan100, was exactly why it was in down/down)

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Unread 2017-10-17, 05:22 PM   #10
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OK, well this is a bust, still no communication, so i've been doing research in where to start with a CCNA R&S, and it seems a NOC level 1 is where to start, what are your guys thoughts?
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Unread 2017-10-17, 05:50 PM   #11
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Worked NOC a couple times

hated it each and every time
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Unread 2017-10-17, 06:32 PM   #12
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Worked NOC a couple times

hated it each and every time
what aspects did you not like regarding the position? how did you get out of it into something you liked and what positions, post NOC, did you look at?
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Unread 2017-10-19, 12:19 PM   #13
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I did NOC work for Sprint they don't care about their "workers" it was a lot of turn and burn, hours sucked and pay as well..so I bounced which pissed them off but it is what it is. I moved into more of a Sys. Admin role with a quickness
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Unread 2017-10-19, 03:08 PM   #14
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Quote:
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what aspects did you not like regarding the position? how did you get out of it into something you liked and what positions, post NOC, did you look at?
Quote:
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I did NOC work for Sprint they don't care about their "workers" it was a lot of turn and burn, hours sucked and pay as well..so I bounced which pissed them off but it is what it is. I moved into more of a Sys. Admin role with a quickness
I worked at the NOCC for Sprint as well in 6550 (technically, it was under Ericsson). Can confirm everything JDLM said. It's a pretty lame job. Most people started around $14-16/hr it seems like on evening or night shift. The day shift was harder to get and paid less.

I moved into a totally different segment of the market and started in entry-level tech support at a software company, worked my way up to PM. That's where I'm at now. I don't regret leaving Sprint at all.
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Unread 2017-10-19, 05:24 PM   #15
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yeah I was under Ericsson as well ...bunch of "special" people on nights
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Unread 2017-10-19, 06:56 PM   #16
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Oh man, neck beard central!
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Unread 2017-11-03, 01:44 PM   #17
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Skip the certs all together for now. What you need is experience.
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Unread 2017-11-04, 09:25 PM   #18
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Skip the certs all together for now. What you need is experience.
any idea how to get that without certs? especially when certs are listed as a plus?

i've been using the crap out of packet tracer, found out a VTP command line isn't included in packet tracers usable commands. i can do secure shell configurations on switches no problem, management Vlan I.P.'s, router on a stick, RIP routing, static routing, and hard coded allowed Vlan traffic on trunks.

so it's not like I'm not trying to get simulated experience.

i've gotten IPv4 sub-netting and usable hosts down pretty good, i've been looking all over at helpdesk requirements, i've discovered a need to learn active directory management, and office 365 administration. so i've found a free online resource for that at jobskillshare.org which tries to get you hands on with things.

i've learned spice works, BMC track-it and service now through demo's or the freeware. although the cloud version of spiceworks is a little difficult to customize the dashboard for the UX.

I've been applying and sending my resume everywhere, i've mentioned how i am wanting to enter the I.T. career and am used to as well as open to the fact it is a constant learning environment.

in regards to my resume i've discovered i need to adjust it to aim it more towards I.T. and even have the primary founder of jobskillshare.org willing to assist me with rewriting it.



which by the way i've been noticing alot of the freeware mentality from some I.T. people, and frankly i'm appreciative of it quite a bit.

I'm also seeing if i can go back to my old job, since i found out my new job with my new employer isn't as good as my brother in law made it seem, and I also ironically actually have LESS time to do my studies. and they only observe Christmas as a holiday........ seriously, the only good thing about the job is i've probably lost 20 pounds, and have some killer calves.
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