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Unread 2017-10-06, 10:34 PM   #1
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Default Sprint unlocking issues

I have a sprint iPhone 5c and i have been trying for over a week to get sprint to unlock it. The device is eligible to be unlocked and over 4 calls have and i get no where.

The device is not active on sprint. The phone number was ported over 2 years ago to ATT and every time i call they keep trying to reassure me that the device will be unlocked but every time i get an email from sprint saying "Your device with phone number 913-***-**** is ineligible to be unlocked because the phone is on on a sprint account"

From what i understand is that all sprint has to do is submit the IMEI number to apple's unlocked device database. At this point I don't know what the heck I can do with the device as they honestly just suck at getting such a simple task done.

When i call they confirm the IMEI number everytime. So how can i get this device unlocked without paying a 3rd party service or a 3rd party sim tray device?
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Unread 2017-10-06, 10:41 PM   #2
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I am trying to get it unlocked so i can put an ATT sim in it so I can give it to my kid.
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Last edited by LTe; 2017-10-06 at 10:44 PM..
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Unread 2017-10-07, 07:44 AM   #3
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Stupid question, but are you sure the device isn’t already unlocked? I read that sprint automatically unlocks their phone when they are eligible. After reading that, I threw in a cheap sim in my old iPhone 6S last week, and bam, worked first try. No calls to sprint or anything. It just works.
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Unread 2017-10-07, 12:33 PM   #4
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Quote:
Originally Posted by Corners View Post
Stupid question, but are you sure the device isn’t already unlocked? I read that sprint automatically unlocks their phone when they are eligible. After reading that, I threw in a cheap sim in my old iPhone 6S last week, and bam, worked first try. No calls to sprint or anything. It just works.
I threw in an att sim and a Verizon sim. They show up signal from the tower but then o go thru the activation process and it then says the SIM card isn't supported because of apples activation process. It says a lot more things which I don't remember but I read that means the phone isn't unlocked. I can't get back into the phone until I put the sprint sim in again.
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